From the sourced house files · checked July 2026
How long each house gives you to send an online order back, according to its own policy pages. Windows differ by region; each figure comes from the storefront named in the source next to it. A dash means the pages we checked did not state a window.
Items bought on the online boutique can be returned within 30 days of delivery, free of charge, via a prepaid DHL label, provided merchandise is in original condition with tags and packaging; returns must ship from the country of purchase and fragrances are non-returnable. Refunds are processed 3 to 7 business days after the return reaches the warehouse.
US online orders can be returned or exchanged free of charge within 30 days of delivery (postmarked or brought to a store), while original shipping charges are non-refundable; in-store purchases are returnable within 30 days for merchandise credit only at directly operated stores. Balenciaga also offers repair services for products bought on balenciaga.com, in its stores or from authorized retailers, noting repairs are not always guaranteed and may be chargeable.
Purchases on bottegaveneta.com can be returned within 14 days of delivery or pickup, with complimentary returns made in the country of purchase; in-store purchases are returnable within 14 days for store credit. The house offers repair services carried out by its artisans for products bought online or in stores, plus a complimentary Certificate of Craft care programme on a selection of bags for registered account holders.
Items purchased on celine.com in the US can be returned free of charge within 14 days of delivery, by mail or to Celine free-standing US stores, with exchanges accepted in-store only; merchandise must be unused with original tags, personalized and made-to-order items are excluded, and original shipping costs are non-refundable.
Chanel's US fashion FAQ states a 14-day window from the date of purchase for returns in the United States, handled through the Chanel boutique of choice in the country of purchase, with merchandise in original unworn condition with receipt, tags and packaging; altered, sale and markdown items are not returnable, and refunds are issued to the original form of payment (cash, debit and travelers-check purchases refunded by mailed check).
On Dior's US Fragrance and Beauty e-shop, unopened or gently used items are refundable within 30 days of purchase through the website, provided free gifts and samples are returned with the products; ground shipping is complimentary for members, while guest orders under $50 carry a $9 charge.
The US e-shop's returns policy (fulfilled by The Level Group USA CORP) allows returns within 15 working days of receiving the products, with the identification tag and disposable seal intact and items in original packaging; direct exchanges are not offered, and refunds are issued to the original payment method within at most 30 days of the return decision being notified.
Orders from eliesaab.com can be returned or exchanged within 30 days of the delivery date, with refunds processed within 7 business days of the return being received and issued to the original payment method; shipping fees and duties are non-refundable, and from January 1, 2026 Final Sale items are not refund-eligible in the US. Delivery is stated at typically 2-4 business days with taxes and duties collected at checkout.
Items purchased on the US Fendi.com may be returned or exchanged within 14 days of delivery using the free return shipping service or in selected Fendi stores, with the security tag and seal intact; returned items are verified within up to 5 business days, after which refunds are issued to the original payment method, typically visible within about a week of confirmation.
US online purchases are returnable within 30 days of delivery (10 days for unopened beauty), by mail with a complimentary prepaid label or at Gucci US stores excluding outlets and department stores; returns are processed within 10 business days of reaching the warehouse, exchanges within 30 days are limited to a different size of the same item or items of equal or lesser value, and made-to-order and personalized pieces are final sale. Gucci also provides care and repair services for products bought from Gucci.com, its stores or authorized retailers, and a two-year international warranty on watches, extended to five years for Premium Watches and eight for High Watchmaking.
No online-purchase policy found on the pages researched.
On the brand's official UAE storefront (jacquemus.ae, consulted while the main jacquemus.com e-shop was temporarily under maintenance), online purchases must be returned unused with all tags, original box, packaging and invoice within 14 days of the purchase date; swimwear, underwear and earrings are excluded. In-store retail purchases allow exchange or store credit within 30 days with the original receipt.
LOEWE's FAQ states that free returns are available within 14 days of the online order delivery date, with refunds issued within 15 days of arrival at the warehouse, and that returns are only possible from the country of delivery; items bought online can be exchanged in LOEWE stores within 30 days. The FAQ also notes a surface maintenance service for bags and small leather goods in some stores and a two-year conformity guarantee under which faulty articles are repaired, replaced or refunded per local legislation.
The US online store advertises complimentary shipping, returns and gift wrapping on all orders, with guest services available Monday to Saturday, 10am to 7pm EST, and returns initiated online via an email and order-number form; the site states international returns must be handled so that the order is returned in its country of purchase.
Louis Vuitton's US FAQ states that merchandise in perfect, saleable condition with the original receipt may be returned or exchanged for a full refund within thirty (30) days of the original purchase date, with refunds issued to the original form of payment. High watches, high jewelry and personalized items (including hot-stamped or engraved products) are final sale, PayPal purchases can only be returned via the online store, and online purchases cannot be returned at department store locations.
Miu Miu's US FAQ states that products purchased on the site may be returned free of charge within 30 days from the date of the shipping confirmation, except definitively personalized products; items must be in original condition with all tags, security tags and authenticity cards, in original packaging, and shipped from within the United States. The FAQ also states that Miu Miu offers repair services on a case-by-case basis through its stores and Client Service.
Prada's US FAQ states that products purchased on the site may be returned free of charge within 30 days from the date of delivery, except definitively personalized products, which are non-returnable. Returns must be in original condition with all identification and security tags, authenticity cards and packaging, accompanied by proof of purchase, and shipped from within the United States.
Returns of ysl.com orders are registered through an online portal using the purchase email and order number, and the site states that all returns must be sent back in the country of purchase. The US store lists a client service phone line (+1 646 889 1961) and an FAQ covering return period, return fees, exchanges and aftersale services.
Valentino's US customer care pages state that online returns require completing the Return Form within 20 days, choosing refund or exchange, with a pre-paid UPS return label and items in original condition with all tags; items must be sent from the country where they were delivered, final-sale items such as fragrances and customized pieces are excluded, initial shipping fees are not refunded, and online orders can also be returned in selected boutiques.
For US online orders, Zimmermann accepts returns within 14 days from the date of delivery, with a prepaid FedEx return label provided and refunds issued to the original payment method within 5 business days of receipt; items must be unworn with tags attached, swimwear must retain its hygiene strip, and cosmetics, underwear, tights and hair accessories are final sale. Online purchases can also be returned at US boutiques, while in-boutique sale purchases are final.