Italian fashion and leather-goods house founded in Florence, part of Kering.
Facts & policies from the sources linked below · checked July 2026
Gucci was founded in 1921 when Guccio Gucci opened his first store in Florence, where the house remains headquartered, and it joined Kering in 1999. Known for leather goods icons such as the Horsebit 1953 loafer, Jackie 1961 handbag and Bamboo 1947 line, the house entered a new chapter in 2025 with Demna as Artistic Director and Francesca Bellettini as President and CEO.
Gucci's US FAQ states that size guides with general recommendations appear on each product page, complemented by a Fit Predictor tool for ready-to-wear and shoes that suggests a Gucci size from the size worn in other designers, plus dedicated size-guide pages for clothing, belts, and rings and bracelets.
US online purchases are returnable within 30 days of delivery (10 days for unopened beauty), by mail with a complimentary prepaid label or at Gucci US stores excluding outlets and department stores; returns are processed within 10 business days of reaching the warehouse, exchanges within 30 days are limited to a different size of the same item or items of equal or lesser value, and made-to-order and personalized pieces are final sale. Gucci also provides care and repair services for products bought from Gucci.com, its stores or authorized retailers, and a two-year international warranty on watches, extended to five years for Premium Watches and eight for High Watchmaking.
On the US site's women's handbags category page (USD), listed styles start at $1,290 for the Mini bucket bag with Web, with most pieces on the page between $1,950 and $3,950.
Across 1,718 Trustpilot reviews, Gucci scores 1.8 with 69% one-star and 22% five-star ratings; recurring complaint themes concern customer service and aftersales handling, in-store staff attitude and pricing, while positive reviews centre on the products themselves.
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