Valentino Reviews

Valentino was founded in Rome in 1960 by Valentino Garavani, and its creative direction and foundation remain based at Palazzo Gabrielli-Mignanelli in Rome, its headquarters since 1967. Qatar-based Mayhoola for Investments has owned the house since 2012, with Kering holding 30% since July 2023 and a stated intention of full ownership by 2028. Alessandro Michele has been creative director since 2024; the maison operated 287 stores worldwide as of 2025, with 2024 revenue of €1.31 billion.

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Valentino's own size guide shows Italian (IT) sizing charts for women's apparel with conversions to other regional systems and body measurements in centimetres, and notes that product pages display the label size alongside a conversion for the shopper's country or region.

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Valentino's US customer care pages state that online returns require completing the Return Form within 20 days, choosing refund or exchange, with a pre-paid UPS return label and items in original condition with all tags; items must be sent from the country where they were delivered, final-sale items such as fragrances and customized pieces are excluded, initial shipping fees are not refunded, and online orders can also be returned in selected boutiques.

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On the US site's women's bags listing in July 2026, first-page prices ranged from USD 1,980 to USD 7,600.

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Valentino's unclaimed Trustpilot profile shows a 1.7 TrustScore from 255 reviews. Recurring themes are uneven boutique service and difficulty completing online returns, while several reviewers single out individual store staff for strong after-sales care.

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