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Hermès Reviews

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French family-controlled house producing leather goods, silk accessories, and ready-to-wear since 1837.

Founded
1837
House
Paris, FR
Categories
leather-goods · ready-to-wear · accessories
Price range
$$$$
Visit hermes.com

External sentiment

Hermès editorial image

The house file

Facts & policies from the sources linked below · checked July 2026

01

The house in brief

Hermès was founded in Paris in 1837 by Thierry Hermès as a harness and saddlery workshop and remains family-controlled through the H51 holding company, with headquarters at 24 Rue du Faubourg Saint-Honoré. Leather goods and saddlery are its largest business, accounting for 42.6% of 2024 revenue, alongside silk, ready-to-wear, watches and perfume. The group operates around sixty production sites, most of them in France, and employs roughly 7,000 craftspeople out of about 25,000 staff.

wikipedia.org

02

What buyers report elsewhere

Hermès holds a 1.4 TrustScore on Trustpilot from 1,019 reviews (88% one-star) under the profile 'Hermès International (French luxury manufacturer)'. Recurring themes in reviews are courier and delivery failures on web orders, refused or slow refunds and returns, and difficulty reaching effective customer service, with a minority describing positive boutique experiences.

trustpilot.com

The verdicts

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