Paris-based fashion house founded by Cristóbal Balenciaga in San Sebastián, part of Kering.
Facts & policies from the sources linked below · checked July 2026
Balenciaga was founded by Cristobal Balenciaga in Spain in 1917; he opened his Paris couture house at 10 Avenue George V in 1937, and the house joined Kering in 2001. Headquartered in Paris, it returned to couture in 2021 after a 53-year absence, and Pierpaolo Piccioli became Creative Director in 2025.
Product pages on balenciaga.com carry a per-item size guide module, and the US FAQ documents that online exchanges are possible only for the same item in a different size or colour, with a maximum of two exchanges per item.
US online orders can be returned or exchanged free of charge within 30 days of delivery (postmarked or brought to a store), while original shipping charges are non-refundable; in-store purchases are returnable within 30 days for merchandise credit only at directly operated stores. Balenciaga also offers repair services for products bought on balenciaga.com, in its stores or from authorized retailers, noting repairs are not always guaranteed and may be chargeable.
On the US site (USD), the Le City leather bag lists at $2,990 in the medium size and $2,590 in the small, while entry leather goods such as the Select card holder list at $275.
Across 428 Trustpilot reviews, Balenciaga scores 1.6 with 86% one-star ratings; recurring complaint themes concern customer service responsiveness, refunds and returns, and product durability, while the scattered positive accounts tend to single out boutique staff rather than remote aftersales.
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